Privacy Policy

Last updated on: January 27th, 2023

Introduction

At Panda Clinic (“us”, “we”, “our” or the “Company”) our commitment to protecting the confidentiality and security of our paitents’ Personal Information has, is, and always will be an integral part of our core values.

Our Privacy Policy (“Privacy Policy”) describes the privacy practices for the activities stated below and through the use of our site. We will inform you about our collection, storage, access, and otherwise processing of information relating to individuals, as per your rights.

In this Policy, “Personal Data” refers to any information that on its own, or in combination with other available information, can distinguish an individual.

To ensure protection of your privacy we follow the obligations under

Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA) and the applicable provincial legislations

Scope

The privacy policy applies to the Panda Clinic websites and domains.

However, this Policy does not apply to third-parties. Such as applications, websites, products, services or platforms that may be accessed through (non Panda Clinic ) links that may appear on our website. Since these sites are owned and operated by a third party, they have their own separate privacy and data collection practices.

Any personal data provided to these websites will be governed by the third-party’s own privacy policy. As such, we cannot accept liability for the actions or policies of these independent sites. We also are not responsible for the content or privacy practices of such sites. Please be aware of which site and domain you are using when looking to protect your personal data.

Processing Activities

Our Privacy Policy applies when you interact with us, our site, or our domains, through any of the following actions:

Visting any of our websites or domains.
Viewing services and products offered by our comapny.
Making use of our website and online scheduler as an authorized user
Receiving any communication from Panda Clinic including newsletters, emails, calls, or texts

Personal Data Collected

Information We Collect

We only collect information about you if we have a reason to do so — for example, to provide our Services, to communicate with you, or to make our Services better.

We collect this information from three sources: if and when you provide information to us, automatically through operating our Services, and from outside sources. Let’s go over the information that we collect.

Information You Provide to Us

It’s probably no surprise that we collect information that you provide to us directly. Here are some examples:

Basic account information: We ask for basic information from you in order to set up your account. For example, we require individuals who sign up for a Panda Clinic online account to provide an email address and password, along with a username, first and last name, phone number, address, and applicable health number and medical history — if required for our services. That’s it. You may provide us with more information — like your insurance claim numbers and other information you want to share — but we don’t require that information to create a Panda Clinic account.
Digital information:
When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.”
Payment and contact information:
There are various ways in which you may provide us payment information and associated contact information. For example, if you book a service or buy something from us, we’ll collect information to process those payments and contact you. Additionally, when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number. We refer to this information as “Order Information.”
Health Profile:
When you book a service through our platform we collect and store the information provided by you, required to provide you proper health care for your sessions. Such as, but not limited to, name, address, age, driver’s license number, email, phone number, date of birth, existing health conditions, current prescriptions, payment information (including credit card numbers), and more, as required by the party providing the service. We refer to this information as “Personal Health Information”
Communications with us: You may also provide us with information when you respond to surveys, communicate with any of our staff, therapists or front desk etc, or sign up for a newsletter. When you communicate with us via form, email, phone, or otherwise, we may store a copy of our communications.
Job applicant information: If you apply for a job with us — awesome! You may provide us with information like your name, contact information, resume or CV, and work authorization verification as part of the application process.

Information We Collect Automatically

We also collect some information automatically:

Log information: Like most online service providers, we collect information that web browsers, mobile devices, and servers typically make available, including the browser type, IP address, unique device identifiers, language preference, referring site, the date and time of access, operating system, and mobile network information. We collect log information when you use our Services — for example, when you create or make changes to your website on WordPress.com.
Transactional information: When you make a purchase through our Services, we collect information about the transaction, such as product details, purchase price, and the date and location of the transaction. This includes when you purchase something we sell or when you use our Services (like Stripe or Telehippo) to buy something from us.
Usage information: We collect information about your usage of our Services. For example, we collect information about the actions that site administrators and users perform on our sites and domains — in other words, who did what and when (e.g., Panda Clinic username] cancelled “[service]” at [time/date]). We also collect information about what happens when you use our Services, along with information about your device (e.g., screen size, name of cellular network, and mobile device manufacturer). We use this information to, for example, provide our Services to you, get insights on how people use our Services so we can make our Services better, and understand and make predictions about user retention.
Location information: We may determine the approximate location of your device from your IP address. We collect and use this information to, for example, calculate how many people visit our Services from certain geographic regions.
Information from cookies & other technologies: A cookie is a string of information that a website stores on a visitor’s computer, and that the visitor’s browser provides to the website each time the visitor returns. For more information about our use of cookies and other technologies for tracking, including how you can control the use of cookies, please see our Cookie Policy.

Information We Collect from Other Sources

We may also get information about you from other sources. For example:

Financial Account Info: If you use our Stripe Payments service for booking or purchases, we’ll receive information relating to your Stripe account, such as your email address and phone number.

The information we receive depends on which services you use or authorize and what options are available.

Third-party services may also give us information, like mailing addresses for individuals who are not yet our users.

How and Why We Use Information

Purposes for Using Information

We use information about you for the purposes listed below:

To provide our Services. For example, to set up and maintain your account, provide services, provide customer service, process payments and orders, and verify user information.
To ensure quality, maintain safety, and improve our Services. For example, by providing automatic upgrades and new versions of our Services. Or, for example, by monitoring and analyzing how users interact with our Services so we can create new features that we think our users will enjoy and that will help them create and manage websites more efficiently or make our Services easier to use.
To market our Services and measure, gauge, and improve the effectiveness of our marketing. For example, by targeting our marketing messages to groups of our users (like those who have a particular plan with us or have been users for a certain length of time), advertising our Services, analyzing the results of our marketing campaigns (like how many people purchased a paid plan after receiving a marketing message), and understanding and forecasting user retention.
To protect our Services, our users, and the public. For example, by detecting security incidents; detecting and protecting against malicious, deceptive, fraudulent, or illegal activity; fighting spam; complying with our legal obligations; and protecting the rights and property of Automattic and others, which may result in us, for example, declining a transaction or terminating Services.
To fix problems with our Services. For example, by monitoring, debugging, repairing, and preventing issues.
To customize the user experience. For example, to personalize your experience by serving you relevant notifications and advertisements for our Services, recommending content through our Reader post suggestions, and providing new essays and stories through Longreads for your reading pleasure.
To communicate with you. For example, by emailing you to ask for your feedback, share tips for getting the most out of our products, or keep you up to date on Panda Clinic services; texting you to verify your payment or booking; or calling you to share offers and promotions that we think will be of interest to you. If you don’t want to hear from us, you can opt out of marketing communications at any time. (If you opt out, we’ll still send you important updates relating to your account and bookings.)
To recruit and hire new therapists. For example, by evaluating job applicants and communicating with them.

Please note It is possible that our website contains links to external sites that are not under our operation. It is important to note that we do not have any authority over the content and policies of these sites, and therefore cannot assume responsibility or liability for their privacy practices.

Cookie Policy

What are cookies?

Cookies are small pieces of data, stored in text files, that are stored on your computer or other device when websites are loaded in a browser. They are widely used to “remember” you and your preferences, either for a single visit (through a “session cookie”) or for multiple repeat visits (using a “persistent cookie”). They ensure a consistent and efficient experience for visitors, and perform essential functions such as allowing users to register and remain logged in. Cookies may be set by the site that you are visiting (known as “first party cookies”), or by third parties, such as those who serve content or provide advertising or analytics services on the website (“third party cookies”).

Both websites and HTML emails may also contain other tracking technologies such as “web beacons” or “pixels.” These are typically small transparent images that provide us with statistics, for similar purposes as cookies. They are often used in conjunction with cookies, though they are not stored on your computer in the same way. As a result, if you disable cookies, web beacons may still load, but their functionality will be restricted.

How we use cookies

Our website employs “cookies” to gather data about your activity and yourself while navigating through our site. These cookies are tiny pieces of information that our website stores on your device and retrieves every time you visit, allowing us to comprehend your usage of our site. This information enables us to provide content tailored to your specified preferences.

We use cookies for a number of different purposes. Some cookies are necessary for technical reasons; some enable a personalized experience for both visitors and registered users; and some allow the display of advertising from selected third party networks. Some of these cookies may be set when a page is loaded, or when a visitor takes a particular action (clicking the “like” or “follow” button on a post, for example).

Many of the cookies we use are only set if you have a registered Panda Clinic account (so you don’t have to log in every time, for example), while others are set whenever you visit one of our websites, irrespective of whether you have an account.

For more information on the choices you have about the cookies we use, please see the Controlling Cookies section below.

Where we place cookies

We set cookies in a number of different locations across our services. These include:

On our websites (including pandaclinic.ca, and store.pandaclinic.ca).

We may share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Facebook pixel on our website only, not booking site, to power our online marketing.

You can read more about how Facebook uses your Personal Information here: https://www.facebook.com/about/privacy/previous.

We also use Google Analytics to help us understand how our customers use the website–you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant, or another lawful request for information we receive, or to otherwise protect our rights.

You can opt-out of targeted advertising by:
[[
FACEBOOK – https://www.facebook.com/settings/?tab=ads
GOOGLE – https://www.google.com/settings/ads/anonymous
BING – https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads
]]
Additionally, you can opt-out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.

DO NOT TRACK
Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.

Retention & Deletion

How Long We Keep Information

We generally discard information about you when it’s no longer needed for the purposes for which we collect and use it — described in the section above on How and Why We Use Information — and we’re not legally required to keep it.

For example, web server logs that record information about a visitor to one of Panda Clinic’s websites, like the visitor’s IP address, browser type, and operating system, for approximately 30 days. We retain the logs for this period of time in order to, among other things, analyze traffic to Panda Clinic’s websites and investigate issues if something goes wrong on one of our websites.

Health records are kept in accordance to the guidelines set out by our governing body CMTBC (https://www.cmtbc.ca/registrants/resources-for-registrants/record-keeping/)

Under these guidelines we must maintain patient records for 16 years from the date of the last treatment or the date of the patient’s 19^th birthday.

Patient records may be transferred to another RMT or licensed health care provider before the retention period has expired, if the patient consents to the transfer. In such cases, RMTs should consult the CMTBC Bylaws to ensure that they comply with all transfer requirements.

Your Rights To Your Personal Data

Under the Personal Information Protection and Electronic Documents Act (PIPEDA) individuals have a right to access the personal information that an organization holds about them. You also have the right to challenge the accuracy and completeness of the held information and may have that information amended as appropriate.

If you have also provided any third-party service providers with your personal health information, you must contact them directly.

If you would like to review, verify, or correct your personal information, please contact our privacy office at health@pandaclinic.ca. We may request additional information from you to confirm your identity and to provide you with any personal information we have on you, or make requested changes.

Under PIPEDA, your rights include:

Right to Access

You have the right to request a copy of the personal data we are processing about you.
Right to Rectification

You have the right to have incomplete or inaccurate personal data that we process about you rectified.
Right to Portability

You have the right to obtain personal data we hold about you, in a structured, electronic format, and to transmit such data to another data controller, where this is (a) personal data which you have provided to us, and (b) if we are processing that data on the basis of your consent or to perform a contract with you or the third party that subscribes to Enzuzo, Inc. services.

Withdrawing Consent

You have the right to withdraw consent, at any time, from our collection and use of your personal information.

To withdraw consent or request deletion of your personal data please contact our privacy officer at health@pandaclinic.ca
Please be advised we may request additional information to confirm your identity and locate any personal information we hold about you.

If the deletion or withdrawal of consent regarding your personal information is in violation of any law, we may refuse your request and provide you with our reasoning, subject to any legal or regulatory restrictions.

How to Exercise Your Rights

You can make a request to exercise any of these rights in relation to your personal data by sending the request to our privacy team in the Contact Us section.

For your own privacy and security, at our discretion, we may require you to prove your identity before providing the requested information.

Inside your online scheduler account you are able to request deletion of your account and data.

If we believe any requested changes could be in violation of any applicable laws or cause your information to be incorrect, we may refuse your request. If we cannot provide you with access to your personal information we will inform you the reason why, unless subject to legal or regulatory restrictions.

PRIVACY BREACH NOTIFICATION

It is your right to be notified of a breach regarding your personal information, and if that breach runs the risk of harm to you.

If a breach occurs, and your information is compromised and runs a real risk of significant harm, we will notify you in accordance with applicable law and take all actions reasonable to reduce the impact of the breach.

Changes & Updates

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.

Complaints

For complaints or information requests please contact our privacy officer Elma Wang at health@pandaclinic.ca

Mobile Privacy Policy

The Panda Clinic mobile message service (the “Service”) is operated by Panda Clinic (“Panda Clinic”, “we”, or “us”). Your use of the Service constitutes your agreement to these terms and conditions (“Mobile Terms”). We may modify or cancel the Service or any of its features without notice. To the extent permitted by applicable law, we may also modify these Mobile Terms at any time and your continued use of the Service following the effective date of any such changes shall constitute your acceptance of such changes.

By consenting to Panda Clinic’s SMS/text messaging service, you agree to receive recurring SMS/text messages from and on behalf of Panda Clinic through your wireless provider to the mobile number you provided. Text messages may be sent using an automatic telephone dialing system or other technology. Service-related messages may include updates, alerts, and information (e.g., appointment updates, account alerts, etc.). Promotional messages may include promotions, specials, and other marketing offers (e.g., service launches, deals, etc).

You understand that you do not have to sign up for this program in order to make any purchases, and your consent is not a condition of any purchase with Panda Clinic. Your participation in this program is completely voluntary.

Opting-In to SMS Communications

By providing your mobile number and expressly opting in, you agree to receive text messages (SMS) from us regarding our services, promotions, appointment reminders, and updates. Opting in can be done through the following methods:

Online Forms & Bookings: By providing your mobile number on any of our forms or bookings (intake forms, online bookings, Ad forms, etc) you consent to receive SMS communications.
In-Person Registration: If you provide your mobile number during an in-person visit with our front desk and confirm your interest in SMS updates, you are opting in.
Written Consent: By signing any forms that include a consent statement for SMS communications, you are agreeing to receive text messages.

What You Can Expect After Opting In

You may receive a welcome message confirming your enrollment in our SMS messages.
Text messages will include important updates such as appointment reminders, promotions, and service notifications.
Frequency of messages may vary based on your interactions and preferences.

Consent Guidelines

Your consent to opt in is voluntary and not required for any purchase or service.
By opting in, you acknowledge that message and data rates may apply based on your mobile carrier and plan.

If you wish to stop receiving SMS messages, you may opt out at any time by following the instructions outlined in our Opt-Out Instructions section.

Opt-Out Instructions

You can opt out of receiving SMS messages at any time. If you no longer wish to receive communications from us, you can follow the instructions below:

Text STOP: Send a text message with the word STOP to our customer support line at +1-888-843-2716 or +1-604-295-9185. This will notify us of your request to stop receiving SMS messages.
Call Customer Support: You may also call our customer support team at +1-888-843-2716 or +1-604-295-9185 and request to opt out of SMS communications.
Visit Our Clinic: You may also visit us in person at any of our clinic and opt-out by speaking with our front desk staff.

Important Notes on Opting Out

Your request will be processed promptly. Once your opt-out request has been received and completed, you will no longer receive SMS communications from us.
You may receive a one-time opt-out confirmation text message to verify that your request has been successfully processed.
If you choose to opt out, you will still have access to important updates and communication through email or phone about any future bookings or services (if applicable).

If you later decide to rejoin, you can opt in again by contacting us or signing up through our available methods.

For assistance, please refer to the Help Instructions section or contact us at patientcare@pandaclinic.ca or 888-843-2716 or 604-295-9185.

Help Instructions

If you have any questions or need assistance regarding our SMS communications, you can reach out to us for support through the following methods:

Text HELP: Send the word HELP to 888-843-2716 or 604-295-9185 and you will receive a response from our customer service representives with guidance on how to get further assistance.
Call Customer Support: Contact our support team directly at888-843-2716 or 604-295-9185 for personalized help.
Email Support: Send an email to patientcare@pandaclinic.ca with your questions, and our team will respond promptly.

Common Reasons to Reach Out

Understanding how to opt in or opt out of SMS communications.
Troubleshooting issues with receiving or responding to SMS messages.
Updating your contact preferences or information.

Our team is here to ensure you have a smooth experience with our services. Please don’t hesitate to reach out for help at any time!

We may change any short code or telephone number we use to operate the Service at any time and will notify you of these changes. You acknowledge that any messages, including any STOP or HELP requests, you send to a short code or telephone number we have changed may not be received and we will not be responsible for honoring requests made in such messages.

The wireless carriers supported by the Service are not liable for delayed or undelivered messages. You agree to provide us with a valid mobile number. If you get a new mobile number, you will need to sign up for the program with your new number.

To the extent permitted by applicable law, you agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the Service, any errors in such information, and/or any action you may or may not take in reliance on the information or Service.

Contact Us

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail Elma Wang at health@pandaclinic.ca