What to Expect at Your First Visit to Panda Clinic New Westminster

Everything you need to know before your first appointment

Your First Visit – Step-by-Step

What to Expect at Your First Appointment

Arrive 10 Minutes Early

Please come early to fill out any necessary forms and settle in.

What to Bring

Government-issued ID
Insurance information (if applicable)
Comfortable clothing (for physio/acupuncture)

Complete Intake Form

Please check your confirmation email to find a link to your intake form. Fill it out before your first visit the clinic.

Location & Parking

Getting Here

Location

How To Find Us

We are located at:
1024 Ewen Ave, New Westminster, BC V3M 5E1

In the heart of Queensborough, New Westminster.

A block away from Queensborough Fire Hall #3

Panda Clinic New Westminster front entrance faces Ewen avenue.

Parking

Street parking is available along Ewen avenue. It can be found in front of the clinic and across the street spanning down the road.

Insurance & Billing

Insurance, Direct Billing & Payment Info

For more information about direct billing and insurance coverage, check out our page here. Please note, any remaining balance not covered by insurance can be paid with by credit/debit and cash.

woman holding onto a pilates and stretching

Before Your Appointment

Preparing for Your Appointment

Eat a light meal beforehand
Hydrate well
Wear loose, comfortable clothing
Have insurance information ready

Cancellation & Late Policy

Important Policies

Late Arrival

Please be aware, If you arrive more than 10 minutes late, we may shorten or reschedule your session.

Cancellation/No-Show

Our services follow a strict 24-hour cancellation policy—missed or late-cancelled appointments will be charged in full. Thank you for respecting our time as we do yours.

FAQ for First Time Patients

Frequently Asked Questions

Do I need a doctor’s referral to book an appointment?

No referral is needed for most patients. However, if you’re using extended health benefits, check with your insurance provider as some plans require a doctor’s note for reimbursement.

What should I wear to my appointment?

Wear loose, comfortable clothing. For physiotherapy or acupuncture, it’s best to wear clothing that allows easy access to the treatment area. We also provide gowns and towels if needed.

Does your clinic offer direct billing?

Yes, we offer direct billing to most major insurance providers. Please bring your insurance card and a valid ID to your appointment.

What if I'm late or need to cancel?

We kindly ask for at least 24 hours’ notice for cancellations. Late arrivals may have a shortened session to avoid delaying the next patient. No-shows may be charged a fee.

Will the treatment hurt?

Most treatments are gentle and customized to your comfort level. Some muscle work may feel intense but should never be painful. For acupuncture, the needles are very thin and often painless.

Can I use my ICBC or WSBC claim at your clinic?

Yes! We accept active ICBC and WSBC claims for RMT, acupuncture, and physiotherapy. Just bring your claim number and details when you book or arrive.

See more FAQs ➔

Still Have Questions?