What to Expect at Your First Visit to Panda Clinic White Rock

Everything you need to know before your first appointment

Your First Visit – Step-by-Step

What to Expect at Your First Appointment

Arrive 10 Minutes Early

Please come early to fill out any necessary forms and settle in.

What to Bring

Government-issued ID
Insurance information (if applicable)
Comfortable clothing (for physio/acupuncture)

Complete Intake Form

Please check your confirmation email to find a link to your intake form. Fill it out before your first visit the clinic.

Location & Parking

Getting Here

Location

How To Find Us

We are located at:
Unit 110
1688 152 St, Surrey, BC V4A 4N2

Across from Semiahmoo Shopping Centre.

Inside the Ocean Pointe Business Centre.

Panda Clinic White Rock is in unit 110 at the rear of the building.

Parking

Paid parking is available at the rear of Ocean Pointe Business Centre.

Free Parking can be found at Semiahmoo Shopping Centre across the street. Only a 3 minute walk away form our clinic!

Please Be Aware

Stalls are patrolled by Impark and are considered pay parking. Please ensure your vehicle is in the correct stall or payment will be required to park. The clinic is not responsible for any tickets received while parking at Ocean Pointe Business Centre

Entrance of Panda Clinic Panda Clinic White Rock South Surrey from the parking lot

Side parking view of Ocean Point building for Panda Clinic White Rock South Surrey

front shot of semiahmoo shopping centre in white rock

free parking map for panda clinic Guildford Surrey location

Additional Free Parking

Additional free parking is available at Semiahmoo Shopping Centre

Semiahmoo Shopping Centre is only a 4 minute walk away from Panda Clinic
White Rock.

Insurance & Billing

Insurance, Direct Billing & Payment Info

For more information about direct billing and insurance coverage, check out our page here. Please note, any remaining balance not covered by insurance can be paid with by credit/debit and cash.

woman holding onto a pilates and stretching

Before Your Appointment

Preparing for Your Appointment

Eat a light meal beforehand
Hydrate well
Wear loose, comfortable clothing
Have insurance information ready

Cancellation & Late Policy

Important Policies

Late Arrival

Please be aware, If you arrive more than 10 minutes late, we may shorten or reschedule your session.

Cancellation/No-Show

Our services follow a strict 24-hour cancellation policy—missed or late-cancelled appointments will be charged in full. Thank you for respecting our time as we do yours.

FAQ for First Time Patients

Frequently Asked Questions

Do I need a doctor’s referral to book an appointment?

No referral is needed for most patients. However, if you’re using extended health benefits, check with your insurance provider as some plans require a doctor’s note for reimbursement.

What should I wear to my appointment?

Wear loose, comfortable clothing. For physiotherapy or acupuncture, it’s best to wear clothing that allows easy access to the treatment area. We also provide gowns and towels if needed.

Does your clinic offer direct billing?

Yes, we offer direct billing to most major insurance providers. Please bring your insurance card and a valid ID to your appointment.

What if I'm late or need to cancel?

We kindly ask for at least 24 hours’ notice for cancellations. Late arrivals may have a shortened session to avoid delaying the next patient. No-shows may be charged a fee.

Will the treatment hurt?

Most treatments are gentle and customized to your comfort level. Some muscle work may feel intense but should never be painful. For acupuncture, the needles are very thin and often painless.

Can I use my ICBC or WSBC claim at your clinic?

Yes! We accept active ICBC and WSBC claims for RMT, acupuncture, and physiotherapy. Just bring your claim number and details when you book or arrive.

See more FAQs ➔

Still Have Questions?